At Smart Oggi Shop, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a straightforward return and refund process as outlined below.
You may return any item within 14 days from the date of delivery for a full refund, provided that the item meets the following conditions:
The item must be unused, unopened, and in the original condition with all original packaging intact.
The item must be returned with the original receipt or proof of purchase.
Please note that we are unable to accept returns for the following items:
Items marked as non-returnable on the product page.
Products that have been used or damaged after delivery.
To initiate a return, please follow these steps:
Contact Us: Send an email to our customer support team at [Insert email address] or use our Contact Form within 14 days of receiving your order. Please include your order number and the reason for the return.
Return Instructions: We will provide you with return instructions, including the return address. You will be responsible for the return shipping costs unless the item is faulty or incorrect.
Package the Item: Carefully package the item to ensure it is returned in its original condition. Please include the original invoice and any accessories that came with the product.
Once we receive the returned item and verify its condition, we will process your refund within 7–10 business days. Refunds will be issued to the original payment method used for the purchase.
Please note that shipping fees are non-refundable, and you will be responsible for any return shipping costs unless the item was defective or an error was made in your order.
If you receive a damaged or faulty item, please contact our customer support team immediately at [Insert email address] with your order number and a description of the issue. We will offer a replacement or full refund, including shipping costs.
We do not offer direct exchanges at this time. If you would like a different item, you will need to return the original item for a refund and place a new order for the replacement.
If more than 14 days have passed since your delivery, we cannot offer you a refund or exchange.
If you are returning an item from outside of Italy, please be aware that international return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return reaches us safely.
If you have any questions about our return policy or need assistance with a return, please feel free to contact our customer service team: